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Privacy Policy

Our Privacy Policy

Wild Wool’s Privacy Policy, effective 29th July 2020

YOUR INFORMATION & HOW WE USE IT

We have the utmost respect for your privacy and are committed to protecting your personal details. This Privacy Policy explains in detail what information we collect from you when you visit and/or purchase something from welovewildwool.com, and why, and who we share it with.

PERSONAL INFORMATION WE COLLECT

When you browse our website, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

While you visit our site, we’ll track:
– Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
– Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
– Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

When you purchase something from our website, as part of the buying and selling process, we we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

– Send you information about your account and order
– Respond to your requests, including refunds and complaints
– Process payments and prevent fraud
– Set up your account for our store
– Comply with any legal obligations we have, such as calculating taxes
– Improve our store offerings
– Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.

YITH WooCommerce Wishlist
While you visit our site, we’ll track:
– Products you’ve added to the wishlist: we’ll use this to show you and other users your favourite products, and to create targeted email campaigns.
– Wishlists you’ve created: we’ll keep track of the wishlists you create, and make them visible to the store staff

MAILCHIMP FOR WOOCOMMERCE
When shopping, we keep a record of your email and the cart contents for up to 30 days on our server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day. For more information, please read Mailchimp’s Privacy Policy.

We will also store comments or reviews, if you choose to leave them.

We’ll also use cookies to keep track of wishlist contents while you’re browsing our site.

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

COOKIES

Cookies are used to provide you with tailored information from a website. A cookie is an element of data that website can send to your browser, which may then be stored in your computer system. They are needed to make some basic functions of the website work; if cookies aren’t enabled on your computer, you will be limited to browsing and researching our website, and you won’t be able to add products to your basket or buy them.

SHARING YOUR PERSONAL INFORMATION

We won’t sell, loan or barter with your personal information, nor disclose your personal or financial information to anyone other than to trusted third parties that we rely on in order to perform specific functions on our behalf (for example, we use WordPress & WooCommerce to power our our online shop. You can see further details of these third parties below.).

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

We use third parties such as Royal Mail, MyHermes, and DPD to ship products, in the process of which it is necessary for us to provide personally identifiable information such as your name, shipping address, email address, and phone number.

We may also be required to disclose your personal information to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, if we are required by law to do so, or if you violate our Terms of Service.

EMBEDDED CONTENT FROM OTHER WEBSITES

Content on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

EMAIL MARKETING

With your permission, we may send you emails about our website, new products and other updates.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
CONSENT: If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by emailing us at: info@welovewildwool.com. You can also opt out at the bottom of any of our marketing emails.

YOUR RIGHTS

You have the right to request access to the personal information we hold about you (free of charge in most cases) and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through via the Get In Touch navigation links on the website.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

If you register on our website, we also store the personal information you provide in your user profile. All users can see, edit, or delete their personal information at any time. Website administrators can also see and edit that information.

WOOCOMMERCE

Our website is hosted on WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through WooCommerce data storage, databases and the general WooCommerce application. They store your data on a secure server behind a firewall. For more information, please read the WooCommerce Privacy Policy.

 

PAYMENTS

STRIPE

We accept card payments using the Stripe payment gateway. Any credit card data collected and stores is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read WooCommerce’s Terms of Service or Privacy Policy (see above). You can also read more information about Stripe’s security procedures in their Privacy Policy.

 

PAYPAL
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

PayPal transactions are subject to the PayPal Privacy Policy.

Compliance with Data Protection Laws. With regard to any personal data processed by PayPal and the merchant in connection with this Agreement, PayPal and the merchant will respectively each be a controller in respect of such processing. PayPal and the merchant agree to comply with the requirements of the Data Protection Laws applicable to controllers in respect of the provision of their respective services and otherwise in connection with this Agreement. For the avoidance of doubt, PayPal and the merchant each have their own, independently determined privacy policies, notices and procedures for the personal data they hold and are each a data controller (and not joint data controllers). In complying with the Data Protection Laws, PayPal and the merchant shall, without limitation:

– Implement and maintain at all times all appropriate security measures in relation to the processing of personal data;

– Maintain a record of all processing activities carried out under this Agreement; and not knowingly do anything or permit anything to be done which might lead to a breach by the other party of the Data Protection Laws.

– For detailed up to date information on how Paypal handles your information and their privacy policy this please visit the Paypal website.

AGE OF CONSENT

This website is not directed toward children under the age of 13 and Wild Wool does not knowingly collect or use information from children under 13 without verifiable parental consent. If you believe that a child has provided personal information to us, please contact us promptly at info@welovewildwool.com and we will investigate with a view to deleting any information from our systems. By using this site, you represent that you are at least the age of majority in your state of residence, and that you have given us your consent to allow any of your minor dependents to use this site.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend or delete any personal information we hold about you, or if you wish to register a complaint, or simply want more information, please contact us by email at: info@welovewildwool.com

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